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5 qualities of a successful Account Manager

11 Mar 2019

We’ve been managing client relationships and digital projects for over 22 years and good Account Management is at the heart of what we do.  Effectively navigating clients around potential pitfalls and stumbling points during a digital project is a skill in itself and our Account Managers are important members of our Team.

If you’re thinking about applying for a role in Account Management in the Digital Industry here are five really important qualities that we look for when recruiting.

In no particular order…

You’re a people person

Relationship management is central to a successful Account Manager’s daily life. We are in constant contact with our clients via email, phone calls, video calls and face to face meetings.  Effective Account Managers are approachable, friendly and take time to understand client needs and motivations. You’re skilled at communicating with both external and internal parties, effectively relaying client requirements to colleagues. You enjoy working as part of a team, supporting your colleagues and the wider agency.

You love all things Digital

Our clients often call us with a digital quandary. How can we do this better? Is there another option that will save us time?  You’ll be able to provide best practice advice and recommendations, continually sharing your wealth of digital experience and adding value to client projects. You also like to keep up to date with digital industry trends and thrive on sharing innovations and opportunities to set our client projects apart from their competitors.

You love to be kept busy

You thrive in a busy environment. You’re highly self-motivated, keeping on top of a busy workload and several deadlines. You love the agency environment – there is never a dull moment!

You like to be organised

With multiple project milestones and client catch ups on a daily basis, it’s important that you enjoy being organised! We enjoy having our weekly schedules planned with the flexibility to slot in any unexpected requests as required.

You enjoy a varied role

You can oversee a range of projects and clients simultaneously, it’s important you can transition from one project or client to the next, seamlessly. Our client portfolio spans a wide range of industry sectors, you’ll enjoy the variety this brings to the projects you manage. You enjoy each day being different to the next and each week bringing a new challenge!

Perks of the job?

Meeting new People

We regularly meet with clients, it’s a great opportunity to grow our professional network across a variety of businesses, working with individuals from a range of disciplines.


If you love to travel Account Management roles offer lots of trips to visit clients, our recent client engagements have taken us to Manchester, Cork, London, Bristol and Paris!

Countless cups of tea and coffee

By 11am we’ve lost count of the cups of tea and coffee we’ve consumed. Our office coffee machines rarely get a break!

Every day is a school day!

In a busy agency environment, we’re always trialling and testing new technology and functionality. It’s a great environment to learn from our colleagues from different departments.

Got a question for our Client Services Team? Contact us here.

Interested in working with us? We are happy to accept CVs which we will keep on record for consideration should a suitable role become available. Send your cover letter and CV to or follow us on social to stay up to date with our latest news and travels!

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