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Account Manager

Salary: Competitive
Location: Belfast
Department: Client Services

Zesty are recruiting for an Account Manager to join our talented team.

The client services team are experts in delivering great customer service to our clients and are integral to linking together client needs with developers, ensuring teams are kept updated, and informed, and ensuring that work is delivered on time.

Zesty is a multi-award winning digital agency creating websites and campaigns for a broad range of clients. We are a company full of talented, analytical and creative people. We are an ambitious and ever-growing organisation with a passion for technology and digital marketing. For over 28 years we’ve worked with some of the world’s biggest brands across thousands of digital projects.

As an Account Manager, reporting to the Head of Client Services, you will manage and develop client accounts for Ireland’s leading digital agency, as well as managing customer expectations and in-house resources to ensure client requirements are met.

Day to day you will:

  • Build and maintain strong client relationships, acting as the main point of contact for appointed clients
  • Manage the delivery and profitability of web projects across your accounts
  • Work with the full agency team to ensure projects are delivered on time and on budget
  • Manage web projects, from briefing through to documentation, delivery and reporting
  • Brief and liaise with the User Experience, User Interface, Web Development and Digital Marketing teams
  • Manage clients and internal stakeholders, ensuring they are kept fully informed
  • Lead client review meetings
  • Adhere to internal accounting/reporting procedures for billing and time management
  • Produce documentation detailing project requirements for client approval and internal usage
  • Identify new business opportunities from Client list

What we’re looking for from you:

  • You will be an Account Manager who is well-versed in managing client projects and growing accounts. You’ll be someone with an interest in technology and ideally have experience of using Content Management Systems, such as Wordpress or Kentico. Other skills and experience include:
  • Well-organised and who thrives as part of a team 
  • Solutions focussed trying to solve problems for our clients
  • A great communicator who can understand and unpick client requirements and turn those into briefs for designers and developers.
  • Adaptable and able to thrive in a busy environment and enjoy working across different clients in different sectors. No two clients (or two days!) will be the same and you’ll be someone who enjoys that variety in a role.

If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

To be considered for this role please apply here: https://www.newscareers.co.uk/vacancies/3341/account-manager.html 

We want to ensure that everyone we meet has the opportunity to perform to their best when applying for a role. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.

Additional Information

Some of our benefits include:

  • Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
  • Wide range of training available, plus full LinkedIn Learning access
  • Private medical insurance including coverage for pre-existing conditions
  • Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes
  • ‘Bikes for Work’ and ‘Electric Car’ scheme
  • Up to 60% discount on Harper Collins books
  • Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
  • Access to wellbeing benefits such as EAP, physio/massage and counselling
  • A generous pension scheme with employer contributions of up to 5%
  • 25 days holiday, increasing to 30 days after 5 years service, plus bank holidays and up to 4 volunteering days per year

We want to ensure that everyone we meet has the opportunity to perform to their best when applying for a role. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.