http://www.simplyzesty.com/advertising-and-marketing/business/manage-customers-online/?utm_source=rss&utm_medium=rss&utm_campaign=manage-customers-online Building your brand through social media Fri, 10 Feb 2012 18:22:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.simplyzesty.com/advertising-and-marketing/business/manage-customers-online/#comment-10290 CRM News: Implementation: 6 Steps to CRM Transformation « Fredzimny's CCCCC's Fri, 09 Jul 2010 10:16:40 +0000 http://www.simplyzesty.com/?p=9916#comment-10290 [...] How do you manage your customers online? (simplyzesty.com) Possibly related posts: (automatically generated)I know they are a little late but it’s relevant anyway: CRM predictions 2…Watching a video: The business value of CRM (with Don Peppers)Reading @CRM News: Social CRM’s Point of First Impact [...] [...] How do you manage your customers online? (simplyzesty.com) Possibly related posts: (automatically generated)I know they are a little late but it’s relevant anyway: CRM predictions 2…Watching a video: The business value of CRM (with Don Peppers)Reading @CRM News: Social CRM’s Point of First Impact [...]

]]> http://www.simplyzesty.com/advertising-and-marketing/business/manage-customers-online/#comment-10254 Joe Thu, 08 Jul 2010 17:07:44 +0000 http://www.simplyzesty.com/?p=9916#comment-10254 Still in academic mode after uni lol. I think you've hit the nail on the head with the idea company management sometimes can't control the customer, the customer is empowered within social media, the model has been flipped a bit. Still in academic mode after uni lol. I think you’ve hit the nail on the head with the idea company management sometimes can’t control the customer, the customer is empowered within social media, the model has been flipped a bit.

]]> http://www.simplyzesty.com/advertising-and-marketing/business/manage-customers-online/#comment-10231 Lauren Fisher Thu, 08 Jul 2010 11:27:53 +0000 http://www.simplyzesty.com/?p=9916#comment-10231 Hi, the first time I've seen an asterisk used in a comment! Great image, saw it in the research for this post and it provided some interesting thoughts. The id is going to be the biggest problem I think - also for people that like to remain 'anonymous' online. Can an organisation then ask them to provide personal details etc.. The dynamic of the relationship then changes quite a lot. Hi, the first time I’ve seen an asterisk used in a comment! Great image, saw it in the research for this post and it provided some interesting thoughts.
The id is going to be the biggest problem I think – also for people that like to remain ‘anonymous’ online. Can an organisation then ask them to provide personal details etc.. The dynamic of the relationship then changes quite a lot.

]]> http://www.simplyzesty.com/advertising-and-marketing/business/manage-customers-online/#comment-10229 Joe Thu, 08 Jul 2010 09:49:09 +0000 http://www.simplyzesty.com/?p=9916#comment-10229 Deffo agree with the point of big growth in this area, hopefully it ripples through all departments *. Fragmentation and id of the customers seems to be the real problem as it may be a tricky task to automate the discovery of an individual across multiple networks unless something like google profiles becomes a standard. *http://www.flickr.com/photos/jeremiah_owyang/4408665306/ Deffo agree with the point of big growth in this area, hopefully it ripples through all departments *. Fragmentation and id of the customers seems to be the real problem as it may be a tricky task to automate the discovery of an individual across multiple networks unless something like google profiles becomes a standard.
*http://www.flickr.com/photos/jeremiah_owyang/4408665306/

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