Comments on: Social Media As Customer Service

By: Tom Pick’s 4 Phases of Social Media Adoption | | Think Status!Think Status!

Tue, 09 Aug 2011 09:35:35 +0000

[...] customer-service issues, it can shorten the “time to answer” some customer queries and reduce costs. Large enterprises that have incorporated social media into their customer service options include [...]

By: Why Social Media Is Important For Your Mature Biz | Bratface Marketing

Why Social Media Is Important For Your Mature Biz | Bratface Marketing — Tue, 31 May 2011 14:34:38 +0000

[...] frontier and must be given a strong look at as part of any businesses communications plan. Simplyzesty.com states that “the alignment of your social media strategy and customer service strategy should [...]

By: How Dell Is Dealing With “Service Sucks” Comments on Facebook | eCommerce Blog

Tue, 26 Apr 2011 16:03:36 +0000

[...] can confront them publicly with your complaints and concerns. This movement has been dubbed “Social Media as Customer Service. Looking at Dell’s Facebook page, it appears they are ardent believers of the cause. Instead [...]

By: For Better or Worse « nextlevelfunding.com

For Better or Worse « nextlevelfunding.com — Fri, 08 Apr 2011 03:42:44 +0000

[...] We all talk about how important Customer Service is to a successful business, yet when was the last time we weren’t put on-hold when contacting a company. At Next Level Funding we have dedicated representatives to help you when you need it most. Need a unsecured loan or a merchant cash advance? We’d love to talk to you – give us a call at 877.851.5515. How has social media affected Customer Service – for bette or worse. Find out here. [...]

By: Five Ways TurboTax can use Social Media to Avoid a Nightmare | toddejones.net

Sat, 05 Feb 2011 07:10:57 +0000

[...] the time to cultivate a vibrant, helpful community, the “crowd,” as it is, becomes agents for your company keeping others abreast of information. They can offer solutions to other customers or simply [...]

By: Social Technology for Customer Relations | Pass It On

Social Technology for Customer Relations | Pass It On — Tue, 01 Feb 2011 13:44:21 +0000

[...] The principles of it are basic. The practise often throws up a minefield of problems. Not that these are new problems, you just didn’t know they existed before you started looking further into the online sphere. Add to that an intrinsic fear within companies that the messaging needs to be malleable and, importantly, ‘there are no rules‘. [...]

By: Customer Service Made Easy With Social Media

Customer Service Made Easy With Social Media — Tue, 25 Jan 2011 17:21:52 +0000

[...] Social Media As Customer Service [...]

By: The Four Essential Phases of Social Media Adoption | Partner Community Forum

Thu, 13 Jan 2011 16:47:41 +0000

By: Why Social Media is Important for Your Mature Biz | Bratface Marketing

Why Social Media is Important for Your Mature Biz | Bratface Marketing — Fri, 20 Aug 2010 18:08:33 +0000

[...] frontier and must be given a strong look at as part of any businesses communications plan. Simplyzesty.com states that â€œthe alignment of your social media strategy and customer service strategy should not [...]

By: What can social media do to your reputation?

What can social media do to your reputation? — Fri, 29 Jan 2010 10:38:55 +0000

[...] that are hacked off and start conversing with them to solve their problems. (See my recent post on customer service for more info on [...]

By: CustServ: Customer Relations: The New Competitive Edge

CustServ: Customer Relations: The New Competitive Edge — Fri, 29 Jan 2010 05:13:11 +0000

[...] Related story: Social Media As Customer Service [...]